Next greyed out

Thursday, June 29, 2006

I’m trying to install the demo software for our lab manager and I ran into a problem. After selecting the SmarTerm version, I can go no further because the “next” button is grayed-out. (See attached screen shot.) Any ideas on how to complete the install?

I tried to duplicate the problem but was not able to. Is it possible that there is not enough space on the drive you are installing to? Are you logged on as an administrator or as a user with install rights on the computer? I have re-compiled the setup program, try downloading it and installing again.

I see why it doesn’t work. It’s because SmarTerm is accessed on a network share, rather than the local drive. The SmarTerm executable location field currently looks like this: \serversoftwarelabsmarterm . When I put a drive letter in front of it, like “C:serversoftwarelabesmarterm” the “Next” button appears. Since our network share isn’t associated with a drive letter, however, the “Next” button will remain grayed-out. I was able to map a drive to the network share to complete the install, but I don’t know if we’ll want to do this for a system-wide implementation.